Return & Exchange Policy
imbrandsup
At imbrandsup, customer satisfaction is our priority. We aim to ensure a smooth and transparent return and exchange process. Please read the following policy carefully before making a purchase.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
- The product is defective or damaged upon arrival
- You received an incorrect item
- The product has a manufacturing fault
To be eligible:
- The claim must be submitted within 3–4 days after delivery
- The product must be unused and in its original condition
- All original packaging, accessories, manuals, and invoice must be included
- The product must not be physically damaged due to misuse
2. Claim Approval Timeline
- Return or exchange claims must be reported within 3–4 days of receiving the order.
- Once submitted, the claim will be reviewed and approved within 3–4 working days after delivery, subject to verification.
- Our team may request images or videos of the product to process the claim.
imbrandsup reserves the right to reject claims that do not meet the stated conditions.
3. Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Products damaged due to misuse, negligence, or accidental damage
- Items without original packaging or missing accessories
- Products with broken seals (where applicable)
- Clearance or sale items (unless defective)
4. Exchange Process
If your claim is approved:
- The product will be inspected upon return.
- After successful inspection, a replacement will be dispatched.
- If the replacement item is unavailable, store credit or a refund (if applicable) may be offered.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the issue is due to our error (wrong or defective product).
- We recommend using a trackable shipping method, as imbrandsup is not responsible for lost return shipments.
6. Important Notes
- Minor variations in product packaging or design from the manufacturer are not considered defects.
- Warranty claims (if applicable) may be handled according to the brand’s official warranty policy.
7. Contact for Returns
To initiate a return or exchange request, please contact us with your:
- Order number
- Clear images/videos of the product
- Brief description of the issue
imbrandsup
Email: imbrandsup@gmail.com
Phone/WhatsApp: 03018282818
We appreciate your trust in imbrandsup and remain committed to providing high-quality products and professional customer service.